American Express – Work at Home Jobs

American Express is a well-known credit card company that offers work-from-home customer service positions.  American Express, also referred to as AMEX, offers more than just a credit card to their customers. From business management solutions to reward points and hosting travel accommodations- American Express has become an all-around service. This is a company known for their exceptional level of friendly customer service. It is exciting to imagine that a company as well-known and prestigious as American Express offers multiple positions for people who are seeking a home based position. For the purposes of this review, only the customer service position was researched.

What Does a Customer Care Professional Do?
The American Express Customer Care professionals answer customer questions about their accounts.  They also work to grow and mature customer relationships, and exceed customer expectations by offering solutions tailored specifically to American Express customers, per the American Express website.
System and Experience Requirements
The job requires a high school diploma along with either 4 years of customer service experience or a Bachelor’s degree.  Other requirements include strong verbal and written communication skills as well as being a good listener.
It is helpful if you already have experience working from a home office.  A dedicated home office that is free of distractions is required for the position.  This means no children or crying babies in the background.  If you have children, be certain you have adequate childcare available during working hours.
Other home office requirements include a dedicated phone line and DSL or Cable high speed internet with download speeds of 10 Mbps (download) and 1 Mbps (upload.)  The dedicated phone line must be an analog landline, and American Express will cover the connection cost and monthly fees with preferred carriers.  If a preferred carrier is not available in your area they will cover $100 for set up and send $75 on the first paycheck of each month for fees.